ErgoPromise Guarantee
Carry with confidence
Superior quality. Safe, happy babies.
Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby — and family — grows.
That’s why every Ergobaby carrier comes with the ErgoPromise Limited LifeTime Warranty. If you find a manufacturing or material defect, we’ll replace your carrier or part at no charge (except for shipping costs: see below). Our Warranties are in addition to any other warranty rights you may have under your local laws (please see below for more detail).
We stand by our products so you can carry your precious cargo with confidence.
ERGOBABY LIMITED WARRANTY POLICY AND GUIDELINES
Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below.
The ErgoPromise™ Limited Lifetime Warranty
The ErgoPromise™ Limited Lifetime Warranty covers all baby carriers (including hipseats and wraps), bouncers, nursing pillows & weather covers, and provides a limited warranty against manufacturing defects* in materials and workmanship for the lifetime* of the product. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products, subject to the following conditions:
*Manufacturing Defects
A manufacturing defect exists if the product departs from its intended design. Whether a manufacturing defect exists will be determined by Ergobaby upon evaluation of the product. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered by Ergobaby’s warranties.
*Lifetime
“Lifetime” does not mean your lifetime. Rather, “lifetime” refers to the lifetime of the product and its component materials. While we strive to use exceptional materials in our products, all materials wear out and deteriorate over time with use and exposure to natural elements, and a product’s lifetime is based on whether it is used in accordance with its instructions and how well it is cared for. Whether a product has exceeded its lifetime will be determined by Ergobaby upon evaluation of the product.
*Wear and Tear
All products are subject to normal wear and tear, which is damage that naturally occurs with normal use. All components and materials deteriorate over time, use and exposure to natural elements, and there is a natural breakdown and fading of fabrics over normal use and time.
2 Year Limited Warranty - Strollers
Ergobaby provides a 2 year limited warranty, from the time of initial purchase, on its strollers, including the Metro Compact City Stroller and 180 Reversible Stroller (but excluding stroller accessories), against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products, subject to the conditions below.
Evolve 3-in-1 High Chair Warranty
Ergobaby provides a two year limited warranty on the Evolve 3-in-1 High Chair (excluding accessories or spare parts purchased separately from initial purchase), from the time of initial purchase, against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.
This two year warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.
Applicable products eligible for this warranty are covered only as to the original owner. The product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
1 Year Limited Warranty
Ergobaby provides a 1 year limited warranty, from the time of initial purchase, on all products not covered by the ErgoPromise™ Limited Lifetime Warranty or the 2 year limited warranty for strollers, against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect* in these products, subject to the conditions below.
Submit a Warranty Claim
If you believe your product has a legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable. You can contact us by email or phone as below.
Proof of purchase and mailing of the applicable product to Ergobaby may be required. Shipment of the product must be prepaid and insured. Ergobaby is not liable for lost in-bound packages. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns.US and Canada: [email protected], or 888-416-4888
EU and UK: [email protected] or 0049-40-421-065-0
International (Outside the USA, Canada or Europe):
Please direct your warranty inquiries to your local retailer or distributor.
Refunds and Exchanges
All refunds and exchanges are handled through your local retailer or distributor.
Different or additional warranty rights may exist in the purchaser’s jurisdiction. To the extent that different or additional warranty rights exist under the laws of the purchaser’s jurisdiction, those warranties shall apply and be in addition to the warranty rights referenced herein.
For UK consumers:
These warranties are provided by Ergobaby, which is the trading name of EBP Lifestyle Brands UK Ltd (registration number: 09997456), 6th Floor, One London Wall, London, EC2Y 5EB. Our online shop at https://ergobaby.co.uk is operated by Ergobaby Europe GmbH, Gaußstraße 120, 22765 Hamburg, Germany. We are part of the Ergobaby group of companies (https://ergobaby.com).
UK consumers have legal (or statutory) rights in relation to any defective products. Our warranties are in addition to these statutory rights. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens' Advice Bureau.
In the UK, these warranties apply to the original owner or to a new owner who can produce a letter from the original owner (or subsequent owner) transferring the benefit of the warranty to the new owner of the product.